ROTEQ AUSTRALIA PTY LTD ABN 48 111 577 907
Your Privacy
We comply with the Privacy Act 1988 (Privacy Act) and the 13 Australian Privacy Principles (APPs) when handling your personal information. We will only use or disclose personal information in accordance with this Privacy Policy or as otherwise notified to you.
Information We Collect
(a) We collect personal information you provide directly to us or through our website and services;
(b) This may include your name, phone number, address, email address, business details, and payment information;
(c) When providing turbomachinery services, we may also collect:
(i) Identity and contact information;
(ii) Device and connection information (IP address, browser type, location data);
(iii) Details of products and services provided or enquired about;
(iv) Equipment requirements and maintenance information;
(v) Any other information you provide directly or through your use of our website.
(d) You are responsible for obtaining permission before providing us with third party information.
How We Collect Information
We collect information when you register on our website, communicate with us via email or phone, request quotes, engage our services, or interact with our website and content.
For employment applications, we may collect identity, contact details, employment history and conduct relevant checks. This privacy policy does not apply to employee records, which are exempt from the Privacy Act 1988.
How We Use Your Information
We use your personal information to:
- Verify your identity and provide our services;
- Process service requests and quotations;
- Operate and improve our website and business;
- Send service updates, technical notices and requested information;
- Comply with legal obligations and resolve disputes;
- Fulfill purposes you would reasonably expect or have consented to.
Disclosure of Information
We keep your information confidential and will not disclose it to third parties without your consent, except as set out in this policy.
We may disclose your information to:
- Our employees, contractors, service providers and advisers;
- Related bodies corporate;
- Payment systems and identity verification organisations;
- Business partners and agents;
- Law enforcement and regulatory bodies as required by law;
- Third parties in the event of a business sale or transfer.
- We may send information overseas to service providers with appropriate security arrangements. Australian law may not apply to some overseas entities.
Additional Information
Third Party Information
If you provide us with another person’s information, you confirm that you are authorized to do so and will inform them of this Privacy Policy.
Accuracy and Access
We take reasonable steps to ensure your information is accurate and up-to-date. If you believe any information is incorrect, contact us at contactus@roteq.com.au. You have the right to access your personal information, subject to legal exceptions. Contact us at contactus@roteq.com.au to request access. We may require written requests and identity verification for security purposes.
Security
We hold your information in electronic and hard copy forms. We maintain strict security measures to prevent unauthorized access, modification or disclosure. However, we cannot guarantee complete security of information sent over the internet.
Third Party Websites
Our website may contain links to third party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before use.
Cookies
We may use cookies on our website to improve your experience and remember your preferences. Cookies are small text files stored on your device. You can adjust your browser settings to disable cookies, but this may affect website functionality.
Changes to This Policy
We may update this Privacy Policy at any time. The current version is available at www.roteq.com.au or by contacting contactus@roteq.com.au.
Contact Us
For questions about this Privacy Policy or to make a complaint, contact us at:
Roteq Australia Pty Ltd
Unit 17, 176 South Creek Road
Cromer, NSW 2099, Australia
Phone: +61 (0)2 9984 0700
Email: contactus@roteq.com.au
We will respond to complaints within a reasonable time. If the matter cannot be resolved, we will provide information about further steps you can take.